Talk to our team.
Whether you're evaluating merlon for a five-person legal team or running an enterprise security review, there's a person here for that. Tell us what you need below, or reach the right channel directly — sales, security, support, or partnerships.
Tell us what you need
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We'll get back to you within one business day. If it's urgent, reach the right channel below directly.
New York — Americas
Global HQ operations and the contracting party for customers in the Americas.
- Entity
- Wahlen Software Inc.
- Hours
- Mon–Fri · 9:00–18:00 ET
- Sales
- sales@merlon.ch
- General
- us@merlon.ch
- Phone
- +1 (212) 555-0142
Zürich — EMEA HQ
European HQ, R&D and Security, and the contracting party for EU/EFTA, Switzerland, and the rest of the world.
- Entity
- Wahlen Software GmbH
- Hours
- Mon–Fri · 9:00–18:00 CET
- General
- hello@merlon.ch
- Phone
- +41 44 501 82 60
- Address
- Germaniastrasse 1, 8006 Zürich
- UID
- CHE-139.189.280
However you got here, we can help
Most conversations start in one of these five places. Pick the topic on the form that matches, and we'll bring the right people.
Evaluating merlon
You're comparing options for sensitive document control and want to see whether we fit your team, region, and budget.
Running a security review
You need our controls, sub-processors, and evidence to complete a vendor assessment or questionnaire.
Data residency & compliance
You have specific requirements around US or Swiss residency, nFADP, GDPR, HIPAA, or transfer mechanisms.
An enterprise rollout
You're ready to onboard multiple teams with SSO, a DPA, residency setup, and a dedicated Customer Success Manager.
Partnering with us
You build integrations, resell software, or want to explore a technology partnership around merlon.
Getting support
You're already a customer and need help with your account, an integration, or a day-to-day question.
What an enterprise rollout looks like
Larger customers get a structured onboarding led by a dedicated Customer Success Manager. Here's the path from first call to a fully governed workspace.
Security review
We share our Trust Center, controls, and evidence, and work through your security questionnaire and any assessment.
DPA in place
We execute a Data Processing Agreement with the correct regional annex — SCCs and Swiss addendum, or US DPF commitments.
Residency setup
We provision your data region — US or Switzerland — and configure per-vault residency where you need it.
SSO & access
We connect your identity provider for SSO/MFA and map least-privilege roles to your teams.
Dedicated CSM
A named Customer Success Manager owns your rollout, training, and ongoing reviews through renewal.
Reach the right team faster
Know what you need? Skip the form and write directly. Each address goes to the team that owns it.
When you'll hear back
Our two offices span the Americas and Europe, so someone is on through most of the working day. Enterprise support plans add around-the-clock coverage.
Americas coverage
Handled from New York by Wahlen Software Inc. Best for US and Canadian customers and prospects.
- Hours
- Mon–Fri · 9:00–18:00 ET
- Sales & general
- within one business day
- Enterprise support
- 24/7 on-call
- Security reports
- acknowledged within 24h
EMEA coverage
Handled from Zürich by Wahlen Software GmbH. Best for Swiss, EU/EFTA, UK, and rest-of-world customers.
- Hours
- Mon–Fri · 9:00–18:00 CET
- Sales & general
- within one business day
- Enterprise support
- 24/7 on-call
- Security reports
- acknowledged within 24h
Between shifts, the follow-the-sun SOC and enterprise on-call keep critical channels covered around the clock. See the SLA.
A good first message gets a faster answer
We reply to everything, but a few details up front let us route your message and come back with something useful the first time.
Include this
- Your company size and region, so we route to the right entity
- The document types and teams you're trying to bring under control
- Any residency, compliance, or SSO requirements you already know
- Your timeline and who else needs to be involved
Don't worry about
- Having a formal RFP — a few sentences is plenty to start
- Knowing which product tier you need — we'll help you choose
- Sending sensitive documents — never share those over email
- Picking the right team — the topic field routes it for you
Quick answers
What you're actually buying
A few numbers that describe the platform behind the conversation — the same standard whether you're a five-person team or an enterprise.
Certifications are described as aligned with / designed to comply with the relevant frameworks — see the Trust Center and Compliance & Regions.